FAQ – Mourning Hair

FAQ

There is a good chance your question has been answered before, see the topics below for helpful information.

Mourning Hair is continuing with a smaller operating schedule. My intention is to return to full operations in the future, but there isn’t a confirmed date yet.
We’re moving away from individual-weft sales for the time being. Private orders will have a half-pack minimum.
The collaboration continues, with fulfillment handled by YL. Visit the YL collaboration page for ordering information.

There will be four ordering windows per year. Dates haven’t been announced yet. Join the notification list for updates.
Available options and estimated fulfillment timing will be published with each ordering window. Please review those details before ordering.
Yes. More education on weft coloring, formulas, and curly-extension care is coming, along with a podcast series about owning a hairline.

This will depend on the method you are using, as each method has its own restrictions. On average, we recommend 5-7 wefts per row.
18” wefts are 15 grams per weft.
22” wefts are 20 grams per weft.

Absolutely! Frankly, we encourage it to create the perfect blend for your clients. Lightening is not recommended as that will affect the longevity of the wefts. If you need guidance with coloring wefts, we have free weft coloring education!
The longevity of the wefts will depend on how they are treated in the salon and of course, the at-home care of the client. On average, we find that the wefts last 6 months with proper care.

All orders will be processed within one to two businesses day. Once your order has been shipped, you will receive a shipment confirmation email with the tracking number.
The tracking number is the best way to follow your shipment and get updates.
Merchandise is shipped separately and will be processed within 2-5 business days.
Orders will be shipped via UPS and rates range depending on the speed of delivery and where you are located. All hair products will be shipped from Colorado.
All Merchandise will be shipped separately. Shipping charges vary if you are purchasing hair and merchandise together.
Standard shipping within the US takes 2-5 business days once the order is processed. All hair product orders will be processed within one to two businesses day. All orders purchased before 1pm MT will be processed same day Monday - Friday.

Orders placed on Saturday / Sunday will be shipped on Monday.
At checkout, you can select express shipping which will be 1-2 business days, depending on where you live.
All merchandise is shipped separately and will deliver within 2-5 business days.
If your tracking number shows as delivered but you did not receive your package, please email us ASAP at support@mourninghair.com and we can assist.

Yes! At the moment, we offer international shipping to Australia, Canada, Denmark, France, Germany, Ireland, Italy, Norway, Portugal, Spain, Sweden, and the United Kingdom. If you are international and are interested in Mourning Hair, please email us at support@mourninghair.com.
We do not accept returns.

However, we will happily exchange a customer’s hair extensions providing that the hair extensions have not been worn, tampered with, or had the black bands removed. Please contact us immediately upon receiving the product if you are wanting to exchange any items.
Customer will be responsible for cost of return shipping. Please email us at admin@mourninghair.com to start the exchange process.
If you believe the product is faulty, please contact us immediately via email at support@mourninghair.com.
Any reactions caused by bleaching, lightening, or treating the extensions with chemicals will not be covered under our warranty policy.
If you are missing part of your order, or your order has arrived damaged, please email support@mourninghair.com ASAP.

Register online by submitting your cosmetology license and information and one of our team members will review your submission. Once it has been approved, you will receive email notification.
Set up your account and shop till you die!
Once your submission has been approved, you will receive an email notification providing further instructions on how to set up your account. Then you will be able to shop till you die!

Yes but we do require you to be a licensed stylist. We will ask for a copy of your cosmetology license when creating your account.

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